Last Updated: February 2026
This Client Service Agreement outlines the terms under which services are provided by ZED International to its clients. By engaging our services, signing our forms, or making payment, you acknowledge and agree to the terms below.
1. Scope of Services
ZED International provides professional assistance in areas including:
- Visit visas
- Study visas
- Immigration advisory
- Holiday packages
- Flight bookings
- Hotel reservations
- Travel insurance
- Documentation guidance
Our role is to guide clients through application procedures and coordinate travel services with third-party providers.
2. No Guarantee of Visa Approval
Visa approval is solely determined by embassies, consulates, and immigration authorities.
ZED International does not guarantee:
- Visa approval
- Processing time
- Interview waivers
- Immigration clearance
Our service involves preparing and submitting applications professionally based on the documents provided by the client.
3. Client Responsibilities
Clients agree to:
- Provide genuine and complete documentation
- Disclose any previous visa refusals or immigration history
- Provide financial documents where required
- Attend visa appointments or interviews when scheduled
- Follow embassy requirements
Providing false or misleading information may result in application refusal and termination of services.
4. Fees and Payments
Clients agree to pay the service fees quoted by ZED International.
These may include:
- Consultation fees
- Processing fees
- Visa application fees
- Travel booking charges
- Government fees
Some fees are payable in advance and may be non-refundable once work has begun.
5. Third-Party Services
Travel and visa processes involve third-party organizations such as:
- Airlines
- Hotels
- Embassies
- Visa processing centers
- Insurance providers
ZED International is not responsible for:
- Delays caused by these entities
- Policy changes
- Appointment availability
- Visa refusals
However, we will assist clients in navigating these processes.
6. Processing Time
Processing timelines vary depending on the destination country and embassy workload.
Estimated timelines provided by ZED International are only guidelines and not guarantees.
Unexpected delays may occur.
7. Confidentiality
All personal documents and information shared with ZED International will be handled confidentially and used only for the purpose of:
- Visa applications
- Travel arrangements
- Customer support
Information may be shared with embassies, airlines, or other relevant institutions when required.
8. Cancellations
If the client chooses to cancel services:
- Processing fees may not be refundable
- Work completed will be chargeable
- Third-party costs remain subject to supplier policies
Refunds, where applicable, will follow the official Refund Policy.
9. Refusal or Termination of Service
ZED International reserves the right to refuse or discontinue services if:
- False documents are provided
- Payment obligations are not met
- The client engages in abusive behavior
- Legal or compliance concerns arise
Any work completed up to that point will remain chargeable.
10. Limitation of Liability
While we strive to provide accurate guidance, ZED International shall not be held liable for:
- Visa refusals
- Travel disruptions
- Airline schedule changes
- Immigration decisions
- Losses resulting from third-party service providers
Clients are encouraged to obtain travel insurance where appropriate.
11. Amendments to Agreement
This agreement may be updated periodically.
The latest version published on the ZED International website will apply to all clients.
12. Governing Law
This agreement shall be governed by the laws of Pakistan.
Any disputes shall fall under the jurisdiction of courts in Islamabad.
13. Acceptance
By:
- Signing a service agreement
- Making payment
- Submitting documents
- Using our services
You confirm that you have read, understood, and agreed to this Client Service Agreement.
Contact Information
Customer Support
ZED International Travel & Tours
Email: info@zedint.com
Phone: +92 331 8466646 | 051 8466646
Address: Office No. 406, 4th Floor, Makkah Tower, Adam Jee Road, Saddar, Rawalpindi. Pakistan.
