Last Updated: February 2026

At ZED International, we aim to provide transparent and fair policies regarding cancellations and refunds for travel, visa consultancy, and related services. By booking any service with us, you agree to the following refund terms.

1. General Policy

Refund eligibility depends on the type of service booked and the policies of third-party providers such as airlines, hotels, embassies, and tour operators.

In many cases, ZED International acts as an intermediary; therefore supplier rules also apply.

Service charges, consultation fees, and processing fees may be non-refundable once work has started. This means that onces the client makes the payment against the invoice and due to any reason the client wishes to stop or pause the process, he/she shall not claim any refunds as the work on the case/service has already been started once the invoice is paid.

2. Visa Consultancy & Processing Fees

Fees paid for:

• Visa consultation
• Application preparation
• Documentation review
• Appointment scheduling
• File submission support

are non-refundable once the process has begun.

Visa decisions are made solely by embassies and consulates. A visa refusal, delay, or request for additional documents does not qualify for a refund of consultancy fees.

Government fees, processing charges, consultancy fee, embassy charges, and biometric fees are also non-refundable.

3. Flight Bookings

Refunds for flights depend entirely on the airline’s fare rules.

Possible outcomes include:

• Non-refundable tickets
• Partial refunds
• Credit vouchers
• Airline change penalties

If a refund is approved by the airline, ZED International will process it after receiving funds from the airline. The client will be given an option to book another flight only that can be utilised against a Credit voucher. The amount may not be transfered back in cash.

Service charges may still apply.

4. Hotel Reservations

Hotel refunds depend on the cancellation policy selected at the time of booking.

Examples:

Flexible bookings
May allow partial or full refund before the deadline.

Non-refundable bookings
No refund will be available.

Any applicable refund will be processed after confirmation from the hotel or booking provider.

5. Holiday Packages

For holiday packages arranged by ZED International, we process the visa(s) for the passengers first and once the visas are granted, we move on to the booking of other travel arrangements including

• Travel insurance
• Hotels
• Flights
• Airport Transfers
• Activities and Sightseeing
• Intercity transfers (trian/bus)
• Domestic Flights (if any)

Therefore each component is booked in an order and once booked, there are no refunds for those services in case the passengers do not wish to embark. The same rules apply for embassy appointments.

After travel has started
No refund will be available for unused services.

6. Visa Refusal Cases in Holiday Packages

If a visa is refused:

• Embassy fees are non-refundable
• Processing fees remain non-refundable
• Flight and hotel refunds depend on supplier policies

In some cases, partially refundable bookings may be refunded after deductions.

7. Processing Time for Refunds

Approved refunds typically take:

30–45 working days

The timeframe depends on:

• Airlines
• Hotels
• Payment providers
• International banking processes

8. Currency & Exchange Rate

Refunds will normally be processed in the same currency in which payment was made.

Due to exchange rate fluctuations, the refunded amount may differ from the original payment.

9. Administrative Charges

ZED International may apply administrative or processing charges for handling cancellations, amendments, or refund requests.

These charges cover operational costs and supplier coordination.

10. Non-Refundable Situations

Refunds may not be issued in cases such as:

• Incorrect information provided by the client
• Failure to provide required documents
• Missed flights or appointments
• Immigration refusal at airport
• Late arrival or no-show
• Changes in personal travel plans

11. Force Majeure

Refund policies during extraordinary events (such as travel bans, natural disasters, or pandemics) will depend on supplier policies and government regulations.

ZED International will assist clients in obtaining any available refunds or credits where possible.

12. How to Request a Refund

Clients must submit refund requests in writing through:

Email: info@zedint.com

Include:

• Booking reference
• Full name
• Service booked
• Reason for cancellation

Our team will review the request and respond accordingly.

13. Contact

Customer Support
ZED International

Email: info@zedint.com
Phone: +92 331 8466646

Need help?

Contact us at info@zedint.com for questions related to refunds and returns.