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Terms & Conditions

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Terms and Conditions

Contract – Passenger & Zed International

Thank you for visiting zedint.com (the “Website”). Please read these terms and conditions carefully before you start to use the Website. By accessing and using this Website, you indicate that you accept (unconditionally and irrevocably) these terms and conditions (the ‘Agreement’). If you do not agree to these terms and conditions, please refrain from using our Website and exit immediately. The Website is owned and operated by Zed International, whose principal office is at 1st Floor, 62 Canning Road, Saddar, Rawalpindi, 46000, Pakistan.

You represent and warrant you possess the legal right and ability to enter into this Agreement and to use this Website in accordance with all terms and conditions herein. You promise to us you are old enough to enter legally binding contracts through this Website and you know you will be responsible for all payments due to us for bookings made by you or another person using your login information.

Please also make sure that you have read and accept our Privacy Policy

Changes in the terms

We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the Website, and will not have any retrospective effect on existing contractual arrangements made through this Website. Your continued use of this Website after any change means you have accepted the changed terms and conditions.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

General

Your access to and use of software and other materials on, or through, this Website is solely at your own risk. We make no representation, warranty or covenant whatsoever about the reliability, stability or virus free nature of such software.

DISCLAIMER OF WARRANTY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND COVENANTS RELATING TO THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED IN THIS WEBSITE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” WITHOUT REPRESENTATION, WARRANTY OR COVENANT OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY

IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING AMONG OTHER THINGS LOSS OF REVENUE OR PROFITS), PUNITIVE, OR EXEMPLARY, DAMAGES OF ANY KIND OR SUBJECT TO EQUITABLE OR INJUNCTIVE REMEDIES (WHETHER BASED ON BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE) ARISING OUT OF

  1. ACCESS TO, OR USE OF THIS WEBSITE, OR DELAY OR INABILITY TO USE THIS WEBSITE, OR ANY INFORMATION CONTAINED IN THIS WEBSITE; OR,
  2. THE AVAILABILITY AND UTILITY OF PRODUCTS AND SERVICES (EXCEPT CARRIAGE BY AIR PERFORMED BY US).

NOTHING IN THIS LIMITATION OF LIABILITY SHALL EXCLUDE LIABILITIES NOT PERMITTED TO BE EXCLUDED BY APPLICABLE LAW.

ANY CARRIAGE BY AIR USING A TICKET OBTAINED USING THIS WEBSITE SHALL BE SUBJECT TO THE CONDITIONS OF CARRIAGE OF THE RELEVANT CARRIER AND MAY ALSO BE SUBJECT TO THE WARSAW CONVENTION OR THE MONTREAL CONVENTION, WHICH MAY LIMIT THE CARRIER’S LIABILITY IN CERTAIN CIRCUMSTANCES. YOU SHOULD REFER TO THE NOTE ON CONDITIONS OF CARRIAGE SET OUT BELOW.

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED BY US.

Indemnity

As a condition of use of this Website, you agree to indemnify us from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting from your use of this Website, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.

 Links to third-parties’ websites

This Website may contain links and pointers to Internet sites maintained by third parties. We do not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for your convenience and do not constitute any endorsement by us. You assume sole responsibility for use of third party links and pointers.

Limitations on use

You agree to use this Website solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the Website only for personal, non-commercial use.

You agree to use the Web site’s services to make only legitimate reservations or purchases. You agree not to make any false reservation or any reservation in anticipation of demand. We may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.

You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes, and duties arising out of use of the Website are your sole responsibility.

You agree to not abuse the Website. “Abuse” includes, without limitation, using the Website to:

  • Defame, harass, stalk, threaten, abuse or otherwise violate others’ rights as defined by applicable law.
  • Harm or interfere with the operation of others’ computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.
  • Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.
  • Omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trade-mark.
  • Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.
  • Download or upload files that are unlawful to distribute through the Website.
  • Interfere with or disrupt the Website or servers or networks connected to the Website, including attempting to interfere with the access of any other user, host or network, including without limitation, overloading, initiating, propagating, participating, directing or attempting any “denial of service” attacks, “spamming”, “crashing”, “flooding” or “mail-bombing” the Website.
  • Direct bots, spiders, crawlers, avatars, intelligent agents or any other automated process at Emirates’ computer systems or otherwise, create unreasonable load upon any of Emirates’ computer hardware, network, storage, input/output or electronic control devices or infrastructure.
  • Transmit any information or software obtained through the Website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Website.
  • Falsely use a password or personal identification number during logging into the Website, or misrepresent one’s identity or authority to act on behalf of another.
  • Violate this Agreement in any other manner.

We have taken reasonable steps to ensure the information provided by us on this Website is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources for example by the providers of other information, or of other parties linked to or from the Website.

Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. We, therefore, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed or act upon any of its contents.

We aim to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service we provide on the Website without notice. Also, your access to the Website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our Website is unavailable at any time or period.

Website bookings

You may book tickets on the Website without registering. However, if you register with Zed International, you’ll be able to store your personal, travel information in your profile, so there will be no need to re-enter the information the next time you log in and book travel on the Website. If you are not already a Zed Club member, you may register at www.zedclub.com(Opens in a new tab). We recommend you fill in your personal preferences as this information will assist us in providing you with our optimum service and will also save you time for future inquiries and bookings.

Please remember not to give your Login/ID, booking reference and/or password to anyone who is not a member of your immediate household. You may not give access to your account to any third party online service. You agree to accept responsibility for all activities that occur under your account. You should take all necessary steps to ensure that your password and/or booking reference is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

You can book on the Website for up to 9 passengers per booking. You may simultaneously book flights for 9 adults and children (2-11 years old). Additionally, one infant (0-1-year-old) can be booked per adult passenger. You may book a flight in the class of your choice, First, Business or Economy Class (where available).

Changes to a Booking

Due to any reason you wish to makes changes to your bookings such as travel dates, upgrade of seats, change of schedule, kindly get in touch with our booking travel agent with your booked details. All the applicable rules, terms & conditions laid out by the airline or hotel shall apply accordingly.

Booking cancelation

If you wish to cancel your booking, please contact us immediately or log in to your account and request a cancelation, Our office will get in touch with you to advise you on the cancelation charges and applicable refund if & when applicable by the respective airline or hotel.

Dispute Resolution

In the event of any dispute with regards to your booking with us or the services were not offered to you during your travel, kindly login to your account & raise a dispute by adding the problem you faced. Our office will get in touch with you to clarify the dispute you have raised.

In the case of lapse of service by the respective airline or hotel, the passenger shall communicate and notify

The problem needs to be highlighted within 30 days of the return date; otherwise, it shall not be treated as a legitimate request and shall be prone to be ignored.

We will escalate the matter to the concerned office on your behalf so legitimate claims are compensated

Use of credit card

We accept major credit cards, and the credit card holder must be one of the passengers. For payment of an electronic invoice, you will be shared the safe link where you will enter your credit card details and the payment goes through. You will receive a confirmation email/notification once the transaction is completed.

The second option for credit card payment is when you visit our office and use your card at our POS to make a payment.

It is advised not to give out your credit card details to our reps over phone or email.

Additional card charges shall be applicable when making payments through credit/debit cards. Kindly confirm these charges prior to making any payments.

Security

We will take all reasonable measures to ensure the information you transmit to us using the Website will remain confidential and protected from unauthorized access. Despite those measures, we do not warrant unauthorized access to that information can never happen. We will not be liable for any such unauthorized access unless caused solely by our gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.

Safe Web Browsing

To ensure secure online payment and all other transactions of personal data, the Website uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us. Usually, a closed lock on your browser window shows a secure connection. For further information, please consult your browser’s security specifications. If your browser is equipped with SSL your transaction will automatically be secured. The common standard on the Internet to signal a secure site is a closed lock at the bottom of the browser. As long as the lock is displayed closed your information is secure and encrypted to avoid abuse. If you click the secure transaction link and still cannot see the closed lock, the reason may be that the window is in nesting in another frame. To check that you have a secure connection (in Internet Explorer), click the right mouse button and properties, then Certificates. Then you will see if the connection is secure or not. Another way (in Netscape Navigator) is to click the right mouse button and ‘view frame info’ at the bottom of the text you will see security information.

Passports

Please ensure you have a passport valid for the duration of your trip. (Some destinations require your passport be valid for a certain length of time; in general, 6 months after completion of travel). You may also be required to obtain a visa for some destinations and it is your responsibility to do so.

When making a booking you must ensure that your name (and the name of any person(s) for whom you are making a booking) matches exactly the name as it appears in your (or the person(s) for whom you are making the booking’s) passport.

If you require any further information on passport or visa requirements, please contact our office or the embassy of the respective country to which you will be traveling.

A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (travel agents) incur.

Airport taxes

Some airports will levy an airport departure tax, which is payable by passengers at the airport locally. Information on these charges is not given through our quoted fares and is your sole responsibility.

Health/Insurance requirements

We recommend the purchase of adequate travel insurance for all overseas travel. In some cases, it is mandatory to purchase the right travel insurance & coverage for visa processing and failure to do so may result in rejection of the visit visa you have applied for. In this case, it is your responsibility to get accurate coverage.

As we offer the Travel Insurance services, our representative can assist you to choose the correct travel insurance for your visa process or getting the best coverage for your next international trip.

 Currency Conversion

Currency conversion rates are based on several publicly available sources. The accuracy of such rates is not verified, and actual rates may vary from time to time. Currency quotes are not updated every day. The quoted prices in foreign currencies, normally America US Dollars USD or Saudi Riyals SAR depends on the general market rate at the time of booking and payment. Any fluctuation in these rates will be borne by the passenger when making the payments. Similarly, when making such payments through credit cards, the bank is responsible for currency conversion rates.

 Luggage & Carriage

Baggage allowance by air travel will be subject to the Conditions of Carriage of the carrier concerned. While making a booking, kindly confirm the allowable weight limits and baggage sizes that are acceptable by the flight carrier. In case of excess baggage, additional payments are levied & paid directly to the airline counter at the airports. In case of refusal to accept any baggage by the airline rep. at the airport is at the sole discretion of the airline and therefore we, travel agent, shall not be held responsible.

Fare Fluctuations

Zed International does not guarantee nor is held accountable for any changes in prices in quotations as they may change due to increase in tax(s), currency fluctuations, and change in airfares by air-carrier(s) or similar reasons. In such cases, the passengers are responsible for paying the additional fare(s). Failure to pay the additional difference on reservations may result in cancelation of the bookings.

Force Majeure

Zed International shall not be held responsible for delays, changes or cancellations to Flight Schedules by the airlines due to severe weather conditions, security issues, flight safety issues, terrorist acts, strikes or any similar instances.

In such circumstances, Zed International then reserves the right to amend the journey so the passenger can reach the destination. Any compensation shall be taken up to the air carrier by the passengers.

Special Needs Request

Passenger(s) shall communicate the required special needs to us at the time of booking. These are requirements of a wheelchair at an airport, meal preference during flight, room preference at a hotel (if available), medical care & similar needs.

Medical care shall be accompanied by written documents from their relevant authorized medical reps.

In case the passenger wishes to carry special medication along with, he shall pose a valid prescription of the same medicine validated by his medical rep.

Passenger(s) shall check & share with us, prior to bookings, whether their chosen airline supports & provides special medical requirements. Failure to share such information may result in unwanted travel experience & Zed International shall not be held responsible.

Call Recording

Our customer support & query handling departments rely on telephones & email communications including digital platforms (WhatsApp).   All the means of communications are recorded for future references & similar uses.